How are psychographic personalization and persuasion profiling different from more familiar forms of personalization and recommendation systems? A big difference is that they focus on selecting the “how” or the “means” of inducing you to an action — rather than selecting the “what” or the “ends”. Given the recent interest in this kind of personalization, I wanted to highlight some excerpts from something Maurits Kaptein and I wrote in 2010.1
This post excerpts our 2010 article, a version of which was published as:
Kaptein, M., & Eckles, D. (2010). Selecting effective means to any end: Futures and ethics of persuasion profiling. In International Conference on Persuasive Technology (pp. 82-93). Springer Lecture Notes in Computer Science.
For more on this topic, see these papers.
We distinguish between those adaptive persuasive technologies that adapt the particular ends they try to bring about and those that adapt their means to some end.
First, there are systems that use models of individual users to select particular ends that are instantiations of more general target behaviors. If the more general target behavior is book buying, then such a system may select which specific books to present.
Second, adaptive persuasive technologies that change their means adapt the persuasive strategy that is used — independent of the end goal. One could offer the same book and for some people show the message that the book is recommended by experts, while for others emphasizing that the book is almost out of stock. Both messages be may true, but the effect of each differs between users.
Example 2. Ends adaptation in recommender systems
Pandora is a popular music service that tries to engage music listeners and persuade them into spending more time on the site and, ultimately, subscribe. For both goals it is beneficial for Pandora if users enjoy the music that is presented to them by achieving a match between the music offering to individual, potentially latent music preferences. In doing so, Pandora adaptively selects the end — the actual song that is listened to and that could be purchased, rather than the means — the reasons presented for the selection of one specific song.
The distinction between end-adaptive persuasive technologies and means-adaptive persuasive technologies is important to discuss since adaptation in the latter case could be domain independent. In end adaptation, we can expect that little of the knowledge of the user that is gained by the system can be used in other domains (e.g. book preferences are likely minimally related to optimally specifying goals in a mobile exercise coach). Means adaptation is potentially quite the opposite. If an agent expects that a person is more responsive to authority claims than to other influence strategies in one domain, it may well be that authority claims are also more effective for that user than other strategies in a different domain. While we focus on novel means-adaptive systems, it is actually quite common for human influence agents adaptively select their means.
Influence Strategies and Implementations
Means-adaptive systems select different means by which to bring about some attitude or behavior change. The distinction between adapting means and ends is an abstract and heuristic one, so it will be helpful to describe one particular way to think about means in persuasive technologies. One way to individuate means of attitude and behavior change is to identify distinct influence strategies, each of which can have many implementations. Investigators studying persuasion and compliance-gaining have varied in how they individuate influence strategies: Cialdini  elaborates on six strategies at length, Fogg  describes 40 strategies under a more general definition of persuasion, and others have listed over 100 .
Despite this variation in their individuation, influence strategies are a useful level of analysis that helps to group and distinguish specific influence tactics. In the context of means adaptation, human and computer persuaders can select influence strategies they expect to be more effective that other influence strategies. In particular, the effectiveness of a strategy can vary with attitude and behavior change goals. Different influence strategies are most effective in different stages of the attitude to behavior continuum . These range from use of heuristics in the attitude stage to use of conditioning when a behavioral change has been established and needs to be maintained . Fogg  further illustrates this complexity and the importance of considering variation in target behaviors by presenting a two-dimensional matrix of 35 classes behavior change that vary by (1) the schedule of change (e.g., one time, on cue) and (2) the type of change (e.g., perform new behavior vs. familiar behavior). So even for persuasive technologies that do not adapt to individuals, selecting an influence strategy — the means — is important. We additionally contend that influence strategies are also a useful way to represent individual differences  — differences which may be large enough that strategies that are effective on average have negative effects for some people.
Example 4. Backfiring of influence strategies
John just subscribed to a digital workout coaching service. This system measures his activity using an accelerometer and provides John feedback through a Web site. This feedback is accompanied by recommendations from a general practitioner to modify his workout regime. John has all through his life been known as authority averse and dislikes the top-down recommendation style used. After three weeks using the service, John’s exercise levels have decreased.
When systems represent individual differences as variation in responses to influence strategies — and adapt to these differences, they are engaging in persuasion profiling. Persuasion profiles are thus collections of expected effects of different influence strategies for a specific individual. Hence, an individual’s persuasion profile indicates which influence strategies — one way of individuating means of attitude and behavior change — are expected to be most effective.
Persuasion profiles can be based on demographic, personality, and behavioral data. Relying primarily on behavioral data has recently become a realistic option for interactive technologies, since vast amounts of data about individuals’ behavior in response to attempts at persuasion are currently collected. These data describe how people have responded to presentations of certain products (e.g. e-commerce) or have complied to requests by persuasive technologies (e.g. the DirectLife Activity Monitor ).
Existing systems record responses to particular messages — implementations of one or more influence strategies — to aid profiling. For example, Rapleaf uses responses by a users’ friends to particular advertisements to select the message to present to that user . If influence attempts are identified as being implementations of particular strategies, then such systems can “borrow strength” in predicting responses to other implementations of the same strategy or related strategies. Many of these scenarios also involve the collection of personally identifiable information, so persuasion profiles can be associated with individuals across different sessions and services.
Consequences of Means Adaptation
In the remainder of this paper we will focus on the implications of the usage of persuasion profiles in means-adaptive persuasive systems. There are two properties of these systems which make this discussion important:
1. End-independence: Contrary to profiles used by end-adaptive persuasive sys- tems the knowledge gained about people in means-adaptive systems can be used independent from the end goal. Hence, persuasion profiles can be used independent of context and can be exchanged between systems.
2. Undisclosed: While the adaptation in end-adaptive persuasive systems is often most effective when disclosed to the user, this is not necessarily the case in means-adaptive persuasive systems powered by persuasion profiles. Selecting a different influence strategy is likely less salient than changing a target behavior and thus will often not be noticed by users.
Although through the previous examples and the discussion of adaptive persuasive systems these two notions have already been hinted upon, we feel it is important to examine each in more detail.
Means-adaptive persuasive technologies are distinctive in their end-independence: a persuasion profile created in one context can be applied to bringing about other ends in that same context or to behavior or attitude change in a quite different context. This feature of persuasion profiling is best illustrated by contrast with end adaptation.
Any adaptation that selects the particular end (or goal) of a persuasive attempt is inherently context-specific. Though there may be associations between individual differences across context (e.g., between book preferences and political attitudes) these associations are themselves specific to pairs of contexts. On the other hand, persuasion profiles are designed and expected to be independent of particular ends and contexts. For example, we propose that a person’s tendency to comply more to appeals by experts than to those by friends is present both when looking at compliance to a medical regime as well as purchase decisions.
It is important to clarify exactly what is required for end-independence to obtain. If we say that a persuasion profile is end-independent than this does not imply that the effectiveness of influence strategies is constant across all contexts. Consistent with the results reviewed in section 3, we acknowledge that influence strategy effectiveness depends on, e.g., the type of behavior change. That is, we expect that the most effective influence strategy for a system to employ, even given the user’s persuasion profile, would depend on both context and target behavior. Instead, end-independence requires that the difference between the average effect of a strategy for the population and the effect of that strategy for a specific individual is relatively consistent across contexts and ends.
Implications of end-independence.
From end-independence, it follows that persuasion profiles could potentially be created by, and shared with, a number of systems that use and modify these profiles. For example, the profile constructed from observing a user’s online shopping behavior can be of use in increasing compliance in saving energy. Behavioral measures in latter two contexts can contribute to refining the existing profile.2
Not only could persuasion profiles be used across contexts within a single organization, but there is the option of exchanging the persuasion profiles between corporations, governments, other institutions, and individuals. A market for persuasion profiles could develop , as currently exists for other data about consumers. Even if a system that implements persuasion profiling does so ethically, once constructed the profiles can be used for ends not anticipated by its designers.
Persuasion profiles are another kind of information about individuals collected by corporations that individuals may or have effective access to. This raises issues of data ownership. Do individuals have access to their complete persuasion profiles or other indicators of the contents of the profiles? Are individuals compensated for this valuable information ? If an individual wants to use Amazon’s persuasion profile to jump-start a mobile exercise coach’s adaptation, there may or may not be technical and/or legal mechanisms to obtain and transfer this profile.
Means-adaptive persuasive systems are able and likely to not disclose that they are adapting to individuals. This can be contrasted with end adaptation, in which it is often advantageous for the agent to disclose the adaption and potentially easy to detect. For example, when Amazon recommends books for an individual it makes clear that these are personalized recommendations — thus benefiting from effects of apparent personalization and enabling presenting reasons why these books were recommended. In contrast, with means adaptation, not only may the results of the adaptation be less visible to users (e.g. emphasizing either “Pulitzer Prize winning” or “International bestseller”), but disclosure of the adaptation may reduce the target attitude or behavior change.
It is hypothesized that the effectiveness of social influence strategies is, at least partly, caused by automatic processes. According to dual-process models , un- der low elaboration message variables manipulated in the selection of influence strategies lead to compliance without much thought. These dual-process models distinguish between central (or systematic) processing, which is characterized by elaboration on and consideration of the merits of presented arguments, and pe- ripheral (or heuristic) processing, which is characterized by responses to cues as- sociated with, but peripheral to the central arguments of, the advocacy through the application of simple, cognitively “cheap”, but fallible rules . Disclosure of means adaptation may increase elaboration on the implementations of the selected influence strategies, decreasing their effectiveness if they operate primarily via heuristic processing. More generally, disclosure of means adaptation is a disclosure of persuasive intent, which can increase elaboration and resistance to persuasion.
Implications of non-disclosure. The fact that persuasion profiles can be obtained and used without disclosing this to users is potentially a cause for concern. Potential reductions in effectiveness upon disclosure incentivize system designs to avoid disclosure of means adaptation.
Non-disclosure of means adaptation may have additional implications when combined with value being placed on the construction of an accurate persuasion profile. This requires some explanation. A simple system engaged in persuasion profiling could select influence strategies and implementations based on which is estimated to have the largest effect in the present case; the model would thus be engaged in passive learning. However, we anticipate that systems will take a more complex approach, employing active learning techniques [e.g., 6]. In active learning the actions selected by the system (e.g., the selection of the influence strategy and its implementation) are chosen not only based on the value of any resulting attitude or behavior change but including the value predicted improvements to the model resulting from observing the individual’s response. Increased precision, generality, or comprehensiveness of a persuasion profile may be valued (a) because the profile will be more effective in the present context or (b) because a more precise profile would be more effective in another context or more valuable in a market for persuasion profiles.
These later cases involve systems taking actions that are estimated to be non-optimal for their apparent goals. For example, a mobile exercise coach could present a message that is not estimated to be the most effective in increasing overall activity level in order to build a more precise, general, or comprehensive persuasion profile. Users of such a system might reasonably expect that it is designed to be effective in coaching them, but it is in fact also selecting actions for other reasons, e.g., selling precise, general, and comprehensive persuasion profiles is part of the company’s business plan. That is, if a system is designed to value constructing a persuasion profile, its behavior may differ substantially from its anticipated core behavior.
 Aarts, E.H.L., Markopoulos, P., Ruyter, B.E.R.: The persuasiveness of ambient intelligence. In: Petkovic, M., Jonker, W. (eds.) Security, Privacy and Trust in Modern Data Management. Springer, Heidelberg (2007)
 Baker, S.: Learning, and profiting, from online friendships. BusinessWeek 9(22) (May 2009)Selecting Effective Means to Any End 93
 Berdichevsky, D., Neunschwander, E.: Toward an ethics of persuasive technology. Commun. ACM 42(5), 51–58 (1999)
 Cacioppo, J.T., Petty, R.E., Kao, C.F., Rodriguez, R.: Central and peripheral routes to persuasion: An individual difference perspective. Journal of Personality and Social Psychology 51(5), 1032–1043 (1986)
 Cialdini, R.: Influence: Science and Practice. Allyn & Bacon, Boston (2001)
 Cohn,D.A., Ghahramani,Z.,Jordan,M.I.:Active learning with statistical models. Journal of Artificial Intelligence Research 4, 129–145 (1996)
 Eckles, D.: Redefining persuasion for a mobile world. In: Fogg, B.J., Eckles, D. (eds.) Mobile Persuasion: 20 Perspectives on the Future of Behavior Change. Stanford Captology Media, Stanford (2007)
 Fogg, B.J.: Persuasive Technology: Using Computers to Change What We Think and Do. Morgan Kaufmann, San Francisco (2002)
 Fogg, B.J.: Protecting consumers in the next tech-ade, U.S. Federal Trade Commission hearing (November 2006), http://www.ftc.gov/bcp/workshops/techade/pdfs/transcript_061107.pdf
 Fogg,B.J.:The behavior grid: 35 ways behavior can change. In: Proc. of Persuasive Technology 2009, p. 42. ACM, New York (2009)
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- We were of course influenced by B.J. Fogg’s previous use of the term ‘persuasion profiling’, including in his comments to the Federal Trade Commission in 2006. [↩]
- This point can also be made in the language of interaction effects in analysis of variance: Persuasion profiles are estimates of person–strategy interaction effects. Thus, the end-independence of persuasion profiles requires not that the two-way strategy– context interaction effect is small, but that the three-way person–strategy–context interaction is small. [↩]
Are individuals random-utility maximizers? Or do individuals have private knowledge of shocks to their utility?
“McFadden (1974) observed that the logit, probit, and similar discrete-choice models have two interpretations. The first interpretation is that of individual random utility. A decisionmaker draws a utility function at random to evaluate a choice situation. The distribution of choices then reflects the distribution of utility, which is the object of econometric investigation. The second interpretation is that of a population of decision makers. Each individual in the population has a deterministic utility function. The distribution of choices in the population reflects the population distribution of preferences. … One interpretation of this game theoretic approach is that the econometrician confronts a population of random-utility maximizers whose decisions are coupled. These models extend the notion of Nash equilibrium to random- utility choice. The other interpretation views an individual’s shock as known to the individual but not to others in the population (or to the econometrician). In this interpretation, the Brock-Durlauf model is a Bayes-Nash equilibrium of a game with independent types, where the type of individual i is the pair (x_i, e_i). Information is such that the first component of each player i’s type is common knowledge, while the second is known only to player i.” — Blume, Brock, Durlauf & Ioannides. 2011. Identification of Social Interactions. Handbook of Social Economics, Volume 1B.
A less widely known reason for using within-subjects experimental designs in psychological science. In a within-subjects experiment, each participant experiences multiple conditions (say, multiple persuasive messages), while in a between-subjects experiment, each participant experiences only one condition.
If you ask a random social psychologist, “Why would you run a within-subjects experiment instead of a between-subjects experiments?”, the most likely answer is “power” — within-subjects experiments provide more power. That is, with the same number of participants, within-subjects experiments allow investigators to more easily tell that observed differences between conditions are not due to chance.1
Why do within-subjects experiments increase power? Because responses by the same individual are generally dependent; more specifically, they are often positively correlated. Say an experiment involves evaluating products, people, or policy proposals under different conditions, such as the presence of different persuasive cues or following different primes. It is often the case that participants who rate an item high on a scale under one condition will rate other items high on that scale under other condition. Or participants with short response times for one task will have relatively short response times for another task. Et cetera. This positive association might be due to stable characteristics of people or transient differences such as mood. Thus, the increase in power is due to heterogeneity in how individuals respond to the stimuli.
However, this advantage of within-subjects designs is frequently overridden in social psychology by the appeal of between-subjects designs. The latter are widely regarded as “cleaner” as they avoid carryover effects — in which one condition may effect responses to subsequent conditions experienced by the same participant. They can also be difficult to design when studies involve deception — even just deception about the purpose of the study — and one-shot encounters. Because of this, between-subjects designs are much more common in social psychology than within-subjects designs: investigators don’t regard the complexity of conducting within-subjects designs as worth it for the gain in power, which they regard as the primary advantage of within-subjects designs.
I want to point out another — but related — reason for using within-subjects designs: between-subjects experiments often do not allow consistent estimation of the parameters of interest. Now, between-subjects designs are great for estimating average treatment effects (ATEs), and ATEs can certainly be of great interest. For example, if one is interested how a design change to a web site will effect sales, an ATE estimated from an A-B test with the very same population will be useful. But this isn’t enough for psychological science for two reasons. First, social psychology experiments are usually very different from the circumstances of potential application: the participants are undergraduate students in psychology and the manipulations and situations are not realistic. So the ATE from a psychology experiment might not say much about the ATE for a real intervention. Second, social psychologists regard themselves as building and testing theories about psychological processes. By their nature, psychological processes occur within individuals. So an ATE won’t do — in fact, it can be a substantially biased estimate of the psychological parameter of interest.
To illustrate this problem, consider an example where the outcome of an experiment is whether the participant says that a job candidate should be hired. For simplicity, let’s say this is a binary outcome: either they say to hire them or not. Their judgements might depend on some discrete scalar X. Different participants may have different thresholds for hiring the applicant, but otherwise be effected by X in the same way. In a logistic model, that is, each participant has their own intercept but all the slopes are the same. This is depicted with the grey curves below.2
These grey curves can be estimated if one has multiple observations per participant at different values of X. However, in a between-subjects experiment, this is not the case. As an estimate of a parameter of the psychological process common to all the participants, the estimated slope from a between-subjects experiment will be biased. This is clear in the figure above: the blue curve (the marginal expectation function) is shallower than any of the individual curves.
More generally, between-subjects experiments are good for estimating ATEs and making striking demonstrations. But they are often insufficient for investigating psychological processes since any heterogeneity — even only in intercepts — produces biased estimates of the parameters of psychological processes, including parameters that are universal in the population.
I see this as a strong motivation for doing more within-subjects experiments in social psychology. Unlike the power motivation for within-subjects designs, this isn’t solved by getting a larger sample of individuals. Instead, investigators need to think carefully about whether their experiments estimate any quantity of interest when there is substantial heterogeneity — as there generally is.3
- And to more precisely estimate these differences. Though social psychologist often don’t care about estimation, since many social psychological theories are only directional. [↩]
- This example is very directly inspired by Alan Agresti’s Categorical Data Analysis, p. 500. [↩]
- The situation is made a bit “better” by the fact that social psychologists are often only concerned with determining the direction of effects, so maybe aren’t worried that their estimates of parameters are biased. Of course, this is a problem in itself if the direction of the effect varies by individual. Here I have only treated the simpler case of universal function subject to a random shift. [↩]
Some comments on problems with investigating psychological processes using estimates of average (i.e. marginal) effects. Hence the play on words in the title.
Social psychology makes a lot of being theoretical. This generally means not just demonstrating an effect, but providing evidence about the psychological processes that produce it. Psychological processes are, it is agreed, intra-individual processes. To tell a story about a psychological process is to posit something going on “inside” people. It is quite reasonable that this is how social psychology should work — and it makes it consistent with much of cognitive psychology as well.
But the evidence that social psychology uses to support these theories about these intra-individual processes is largely evidence about effects of experimental conditions (or, worse, non-manipulated measures) averaged across many participants. That is, it is using estimates of marginal effects as evidence of conditional effects. This is intuitively problematic. Now, there is no problem when using experiments to study effects and processes that are homogenous in the population. But, of course, they aren’t: heterogeneity abounds. There is variation in how factors affect different people. This is why the causal inference literature has emphasized the differences among the average treatment effect, (average) treatment effect on the treated, local average treatment effect, etc.
Not only is this disconnect between marginal evidence and conditional theory trouble in the abstract, we know it has already produced many problems in the social psychology literature.1 Baron and Kenny (1986) is the most cited paper published in the Journal of Personality and Social Psychology, the leading journal in the field. It paints an rosy picture of what it is like to investigate psychological processes. The methods of analysis it proposes for investigating processes are almost ubiquitous in social psych.2 The trouble is that this approach is severely biased in the face of heterogeneity in the processes under study. This is usually described as problem of correlated error terms, omitted-variables bias, or adjusting for post-treatment variables. This is all true. But, in the most common uses, it is perhaps more natural to think of it as a problem of mixing up marginal (i.e. average) and conditional effects.3
What’s the solution? First, it is worth saying that average effects are worth investigating! Especially if you are evaluating a intervention or drug that might really be used — or if you are working at another level of analysis than psychology. But if psychological processes are your thing, you must do better.
Social psychologists sometimes do condition on individual characteristics, but often this is a measure of a single trait (e.g., need for cognition) that cannot plausibly exhaust all (or even much) of the heterogeneity in the effects under study. Without much larger studies, they cannot condition on more characteristics because of estimation problems (too many parameters for their N). So there is bound to be substantial heterogeneity.
Beyond this, I think social psychology could benefit from a lot more within-subjects experiments. Modern statistical computing (e.g., tools for fitting mixed-effects or multilevel models) makes it possible — even easy — to use such data to estimate effects of the manipulated factors for each participant. If they want to make credible claims about processes, then within-subjects designs — likely with many measurements of each person — are a good direction to more thoroughly explore.
- The situation is bad enough that I (and some colleagues) certainly don’t even take many results in social psych as more than providing a possibly interesting vocabulary. [↩]
- Luckily, my sense is that they are waning a bit, partially because of illustrations of the method’s bias. [↩]
- To translate to the terms used before, note that we want to condition on unobserved (latent) heterogeneity. If one doesn’t, then there is omitted variable bias. This can be done with models designed for this purpose, such as random effects models. [↩]
Psychologists have posited numerous psychological traits and described causal roles they ought to play in determining human behavior. Most often, the canonical measure of a trait is a questionnaire. Investigators obtain this measure for some people and analyze how their scores predict some outcomes of interest. For example, many people have been interested in how psychological traits affect persuasion processes. Traits like need for cognition (NFC) have been posited and questionnaire items developed to measure them. Among other things, NFC affects how people respond to messages with arguments for varying quality.
How useful are these traits for explanation, prediction, and adaptive interaction? I can’t address all of this here, but I want to sketch an argument for their irrelevance to adaptive interaction — and then offer a tentative rejoinder.
Interactive technologies can tailor their messages to the tastes and susceptibilities of the people interacting with and through them. It might seem that these traits should figure in the statistical models used to make these adaptive selections. After all, some of the possible messages fit for, e.g., coaching a person to meet their exercise goals are more likely to be effective for low NFC people than high NFC people, and vice versa. However, the standard questionnaire measures of NFC cannot often be obtained for most users — certainly not in commerce settings, and even people signing up for a mobile coaching service likely don’t want to answer pages of questions. On the other hand, some Internet and mobile services have other abundant data available about their users, which could perhaps be used to construct an alternative measure of these traits. The trait-based-adaptation recipe is:
- obtain the questionnaire measure of the trait for a sample,
- predict this measure with data available for many individuals (e.g., log data),
- use this model to construct a measure for out-of-sample individuals.
This new measure could then be used to personalize the interactive experience based on this trait, such that if a version performs well (or poorly) for people with a particular score on the trait, then use (or don’t use) that version for people with similar scores.
But why involve the trait at all? Why not just personalize the interactive experience based on the responses of similar others? Since the new measure of the trait is just based on the available behavioral, demographic, and other logged data, one could simply predict responses based on those measure. Put in geometric terms, if the goal is to project the effects of different message onto available log data, why should one project the questionnaire measure of the trait onto the available log data and then project the effects onto this projection? This seems especially unappealing if one doesn’t fully trust the questionnaire measure to be accurate or one can’t be sure about which the set of all the traits that make a (substantial) difference.
I find this argument quite intuitively appealing, and it seems to resonate with others.1 But I think there are some reasons the recipe above could still be appealing.
One way to think about this recipe is as dimensionality reduction guided by theory about psychological traits. Available log data can often be used to construct countless predictors (or “features”, as the machine learning people call them). So one can very quickly get into a situation where the effective number of parameters for a full model predicting the effects of different messages is very large and will make for poor predictions. Nothing — no, not penalized regression, not even a support vector machine — makes this problem go away. Instead, one has to rely on the domain knowledge of the person constructing the predictors (i.e., doing the “feature engineering”) to pick some good ones.
So the tentative rejoinder is this: established psychological traits might often make good dimensions to predict effects of different version of a message, intervention, or experience with. And they may “come with” suggestions about what kinds of log data might serve as measures of them. They would be expected to be reusable across settings. Thus, I think this recipe is nonetheless deserves serious attention.
- I owe some clarity on this to some conversations with Mike Nowak and Maurits Kaptein. [↩]